Buckeye CableSystem said it is investigating the cause of technical disruptions Saturday — including the possibility of hacking — that prompted outages affecting the highly anticipated professional boxing match between Floyd Mayweather, Jr. and Manny Pacquiao.

Buckeye President Jeff Abbas said early findings “indicate potential hacking of technical platforms used by most national multichannel providers” in a full-page advertisement in The Blade today. Block Communications Inc. owns Buckeye CableSystem and The Blade.

The cause for the problems, which hindered multiple cable and satellite systems’ ability to air the fight, remains under review by Buckeye engineers, Buckeye spokesman Keith Wilkowski said today. Other subscribers also encountered problems with cable channels.

Mr. Wilkowski said the cause is still unknown, but he said technicians are talking to other providers that had similar problems. Buckeye will not charge those who ordered the fight, which cost about $100.

“This was an issue that reached far beyond Buckeye CableSystem. It was a common problem,” he said. “It is likely it is same issue with each of these providers. It’s not a coincidence that each of them was affected.”

Mr. Wilkowski said there have been some online reports of a group claiming responsibility for hacking the systems, but reiterated that the cause is unknown.

“Engineers are looking at it,” he said. “At this time, it would be pure speculation.”

Mr. Wilkowski said today the company will not charge accounts of those who purchased Saturday’s fight, clarifying earlier comments that Buckeye would offer refunds. 

“Most likely we never collected a dime,” he said of the pay-per-view charges, adding that pay-per-view items are usually charged on a subscriber’s next bill. 

Mr. Wilkowski said the outage affected all customers in northwest Ohio and southeast Michigan, and not just those who tried to order the fight. 

Scores of angry tweets directed at various providers complained of problems. Some users said when they tried to order, the fight wasn’t available. Others complained of picture problems or an inability to tune to the pay-per-view channel.

Mr. Wilkowski declined to provide specifics regarding the number of customers affected, but he said 2 to 5 percent of cable subscribers nationwide were interested in the fight and said Buckeye is “likely in that range.”

Recouping costs for the fight from third parties is not an immediate concern, Mr. Wilkowski said.

“The parties we care about the most are our customers,” he said. “We will sort everything else out with vendors and everyone else in the future.“

No customer data was accessed during the outage, Mr. Wilkowski said.

On Sunday, Buckeye posted on its social media accounts that technicians were aware of the problem and linked to a Blade story detailing plans for refunds. 

Local cable service was restored midway through the fight, in about the sixth round, Mr. Wilkowski said.

Information from The Blade’s news services was used in this report.

First Published May 4, 2015, 7:03 p.m.