Andy Grombacher, left, and his son Drew Grombacher, 14, center, from Toledo, exchange a pair of headphones for a larger pair with Customer Service Specialist Char Allen, right, at Best Buy on Monroe St. on December 26, 2011.
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The Grombachers finish exchanging a pair of headphones.
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Quinn Sampath, left with TV, and Tyler Thatcher, 17, right, hold up the end of the return and exchange line at Best Buy.
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Customer Service Specialist Janelle Petro works the register at the exchange and return line at Best Buy.
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Customer Service Specialist Janelle Petro, left, helps Quinn Sampath, right, exchange a 42" flat screen TV while Summer Oliver, back center, and Stacy Speegle, far right, wait for him.
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Gracie Klatt, 10, center left, and her mother Tracy Castle, center right, fight the mall traffic to leave Bath & Body Works, while shopping during a busy morning at Westfield Mall.
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A 75% discount sign is on a table of body spray at Bath & Body Works at Westfield Mall.
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John Salow, store manager at Bath & Body Works, helps his staff on the retail floor during a busy morning.
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Nicole Firsdon Reza, assistant manager at Clarks shoes, leans against the counter while shoppers fill the store.
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